Access & permissions
Can’t sign in, join your organization, or see the tools you need? Start with your unit administrator to confirm your account and assigned access.
Still need help? ↗PERSTAT SUPPORT
Here to help you
keep moving.
Find the right next step for your account, your service records, or a technical issue.
Email supportSTART HERE
What do you need help with?
Records & participation
For missing duty credit, record corrections, training requests, or approval status, contact your unit’s personnel or training staff.
Explore the Service Member experience ↗Technical help
If a page won’t load or a feature isn’t working as expected, tell us where it happened and what you were trying to do.
Report a technical issue ↗CONTACT SUPPORT
Help us understand
what happened.
Send a short description to support@perstat.ai. Include these details so we can investigate:
- The page or feature you were using
- What you expected and what happened instead
- Your device and browser, plus any error message
Keep passwords, verification codes, and personnel records out of your email. If you include a screenshot, hide personal details first.
Start a support email ↗COMMON QUESTIONS
A few helpful starting points.
Who can correct my service record?
Your unit’s authorized personnel staff are the starting point for record corrections. Tell them which entry needs attention and follow your unit’s correction process.
Who should I ask about a pending request?
Contact the personnel or training staff responsible for your request. They can help you understand where it is in your unit’s review process.
What should I try if a page isn’t loading?
Check your connection and reload the page. If the issue continues, note the page address and any error message, then email support with your device and browser details.